• 4+ years of WFM Experience with Scheduling and Planning.
• Added advantage if candidate has forecasting experience.
• Working knowledge of WFM tools like IEX and Verint is a must.
• Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
• Clear communication skills to manage client and stakeholder conversations.
• Graduate in Mathematics, Science, Statistics, or related field.
• Team player as well as a skilled individual contributor.
• Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
• Proficient in MS Office tools such as Word, PowerPoint, and Outlook.• Graduate in Mathematics, Science, Statistics, or related field.
• Team player as well as a skilled individual contributor.
• Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
• Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

Experience in Years:

• 4+ Years

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne.
• Oversee all real-time WFM activities to ensure operational and client goals are met
• Implement analysis and reporting via WFM tools available
• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.
• Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
• Reporting of information such as call volumes, SL and abandon rates as and when required by the business.
• Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
• Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Clear communication skills to manage client and stakeholder conversations.
• Team player as well as a skilled individual contributor.
• Ability to work on flexible schedules aimed at supporting a 24×7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

Experience in Years:

• 3-5 Years

• 3+ years of WFM Experience with RTA and Scheduling.
• Resource Planning experience is preferred.
• A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage.
• Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Clear communication skills to manage client and stakeholder conversations.
• Team player as well as a skilled individual contributor.
• Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
• Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

Experience in Years:

• 3+ Years

• 6+ years of WFM Experience with hands-on experience of IEX and CXOne.
• Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
• Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
• Experience with tools like Python, R etc. will be an added advantage.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Team player as well as a skilled individual contributor.
• Excellent interpersonal and communication skills to manage team, client, and stakeholder conversations.
• People management and ability to get work done under high pressure situations.
• Ability to work on flexible schedules aimed at supporting a 24×7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.
• Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs.
• Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams.
• Enforce schedule adherence and KPI deliveries such as Service Level, AHT, Abandon, and ASA.
• Monitor skilling changes for various units within a business to effectively manage channels/units based on dynamic requirements.
• Suggest recommendations to WFM units as well as Operations to manage Overtime, VTOs, Same day ATOs and other offline activities based on intraday performance.
• Create intraday and historical reporting to share business KPI delivery with stakeholders.
• Create ad-hoc reports for real-time analysis on deviations to forecast, plans or schedules.
• Create and present performance review presentations to stakeholders with statistical and analytical insights.

Experience in Years:

• 6+ Years

• Need to have good knowledge in IT Infra / VDI , server handling linux / Windows Server / AD / Nutanix / Backup server knowledge

• Good at prospecting
• Minimum 5 years’ experience in B2B BPO services sales to companies in USA.
• Should have experience in making Sales pitches to Mid-level / Director-level.

• 4+ years of WFM Experience with Scheduling and Planning.
• Added advantage if candidate has forecasting experience.
• Working knowledge of WFM tools like IEX and Verint is a must.
• Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
• Clear communication skills to manage client and stakeholder conversations.
• Graduate in Mathematics, Science, Statistics, or related field.
• Team player as well as a skilled individual contributor.
• Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
• Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

• 2+ years of RTA Experience with hands-on experience of IEX and inContact or similar WFM tools
• Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
• Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Clear communication skills to manage client and stakeholder conversations.
• Team player as well as a skilled individual contributor.
• Ability to work on flexible schedules aimed at supporting a 24×7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

• 4+ years of WFM Experience with RTA and Scheduling.
• Resource Planning experience is preferred.
• A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage
• Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Clear communication skills to manage client and stakeholder conversations.
• Team player as well as a skilled individual contributor.
• Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
• Proficient in MS Office tools such as Word, PowerPoint, and Outlook

• Mastering the realms of #Python / #Scala / #Java
• Setting ablaze with #PyTorch / #PySpark / #TensorFlow / #Keras
• Navigating the cosmos of #DeepLearning Algorithms
• Sharpshooting #ModelOptimization
• Experience working with #SpaCy, #NLTK, or #CoreNLP
• Riding the waves of #HuggingFace transformers
• Crafting and optimizing #NLP masterpieces with #Transformers, #GRUs, #LSTMs, #BERT
• Your Mission, Should You Choose to Accept:
• Lead projects from coding inception to production stardom
• Surf the data waves, steering towards optimization and excellence

• Min 2+ yrs experience inEPUB 3, HTML 5 , CSS 3
• Hands on experience in Accessibility, Xml
• Sound knowledge in MS- Excel
• Good Communication skills
• Flexible to work in shifts

• Min 3+ years experience in .Net Core, MVC, Angular 6+, Typescript , WebAPI, SQL/PostgreSQL
• Strong Knowledge in SQL Server and Queries
• SVN/Git.
• Researching, designing, implementing, and managing software.
• Strong Knowledge in Javascript and jQuery
• Good academic records
• Able to handle project independent