careers

At Lumina Datamatics, we are keen that you make a solid foundation for your future by gaining critical experience on cutting-edge technology projects. It’s another effort in our endeavor to be an employer of choice.

We believe that we can bring the best out of you by providing an environment that breeds talent and encourages high-quality performance. We created such a workplace culture keeping in mind the top quality projects we handle for our prestigious clients, some of whom figure prominently in the Fortune 500 list.

FEATURED JOBS

Workforce Management Forecaster, Cebu, Philippines

Position/Job Title: Workforce Management Forecaster

Skillset:

  • 5+ years of WFM Experience with Scheduling, Planning and Forecasting.
  • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies.
  • Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.
  • Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.
  • Produces call volume forecasts on a daily, weekly, monthly, and annual basis for multi-site operation.
  • Working knowledge of WFM tools like IEX and Verint is a must.
  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • Ability to generate forecasts for businesses with no historical data using forecasting insights gained through industry expertise and existing use cases.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Ability to perform forecasting in a contact Centre environment and schedule to those needs is a must.
  • Clear communication skills to manage client and stakeholder conversations.
  • Graduate in Mathematics, Science, Statistics, or related field.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

Experience in Years:

  • 5+ Years

Qualifications:

  • Graduate (Preferred)

Salary:

  • Market competitive
Email resume to gilbert.intervalo@luminad.com
Resource Planner, Cebu, Philippines

Position/Job Title: Resource Planner

Skillset:

  • 4+ years of WFM Experience with Scheduling and Planning.
  • Added advantage if candidate has forecasting experience.
  • Working knowledge of WFM tools like IEX and Verint is a must.
  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
  • Clear communication skills to manage client and stakeholder conversations.
  • Graduate in Mathematics, Science, Statistics, or related field.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.• Graduate in Mathematics, Science, Statistics, or related field.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

Experience in Years:

  • 4+ Years

Qualifications:

  • Graduate (Preferred)

Salary:

  • Market competitive
Email resume to gilbert.intervalo@luminad.com
Real Time Analyst (RTA), Cebu, Philippines

Position/Job Title: Real Time Analyst (RTA)

Skillset:

  • 2+ years of RTA Experience with hands-on experience of IEX and CXOne.
  • Oversee all real-time WFM activities to ensure operational and client goals are met
  • Implement analysis and reporting via WFM tools available
  • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.
  • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
  • Reporting of information such as call volumes, SL and abandon rates as and when required by the business.
  • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
  • Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Clear communication skills to manage client and stakeholder conversations.
  • Team player as well as a skilled individual contributor.
  • Ability to work on flexible schedules aimed at supporting a 24×7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

Experience in Years:

  • 3-5 Years

Qualifications:

  • Graduate (Preferred)

Salary:

  • Market competitive
Email resume to gilbert.intervalo@luminad.com
Scheduler, Cebu, Philippines

Position/Job Title: Scheduler

Skillset:

  • 3+ years of WFM Experience with RTA and Scheduling.
  • Resource Planning experience is preferred.
  • A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage.
  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Clear communication skills to manage client and stakeholder conversations.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

Experience in Years:

  • 3+ Years

Qualifications:

  • Graduate

Salary:

  • Market competitive
Email resume to gilbert.intervalo@luminad.com
Real Time Analyst (RTA) Supervisor, Cebu, Philippines

Position/Job Title: Real Time Analyst (RTA) Supervisor

Skillset:

  • 6+ years of WFM Experience with hands-on experience of IEX and CXOne.
  • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
  • Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
  • Experience with tools like Python, R etc. will be an added advantage.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Team player as well as a skilled individual contributor.
  • Excellent interpersonal and communication skills to manage team, client, and stakeholder conversations.
  • People management and ability to get work done under high pressure situations.
  • Ability to work on flexible schedules aimed at supporting a 24×7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.
  • Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs.
  • Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams.
  • Enforce schedule adherence and KPI deliveries such as Service Level, AHT, Abandon, and ASA.
  • Monitor skilling changes for various units within a business to effectively manage channels/units based on dynamic requirements.
  • Suggest recommendations to WFM units as well as Operations to manage Overtime, VTOs, Same day ATOs and other offline activities based on intraday performance.
  • Create intraday and historical reporting to share business KPI delivery with stakeholders.
  • Create ad-hoc reports for real-time analysis on deviations to forecast, plans or schedules.
  • Create and present performance review presentations to stakeholders with statistical and analytical insights.

Experience in Years:

  • 6+ Years

Qualifications:

  • Graduate

Salary:

  • Market competitive
Email resume to gilbert.intervalo@luminad.com
Sr. System Engineer, Mumbai

Position/Job Title: Sr. System Engineer

Skillset:

  • Need to have good knowledge in IT Infra / VDI , server handling linux / Windows Server / AD / Nutanix / Backup server knowledge

Experience in Years:

  • Minimum 8 Years

Qualifications:

  • BE, BSc CS, Diploma / MSCE

Salary:

  • Market competitive
Email resume to esai.malar@luminad.com
Business Development – eCommerce, Mumbai

Position/Job Title: Business Development – eCommerce

Skillset:

  • Good at prospecting
  • Minimum 5 years’ experience in B2B BPO services sales to companies in USA.
  • Should have experience in making Sales pitches to Mid-level / Director-level.

Experience in Years:

  • Minimum 5 Years

Qualifications:

  • Any Graduate

Salary:

  • Market competitive
Email resume to esai.malar@luminad.com
Resource Planner - Workforce Management, Mumbai

Position/Job Title: Resource Planner – Workforce Management

Skillset:

  • 4+ years of WFM Experience with Scheduling and Planning.
  • Added advantage if candidate has forecasting experience.
  • Working knowledge of WFM tools like IEX and Verint is a must.
  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
  • Clear communication skills to manage client and stakeholder conversations.
  • Graduate in Mathematics, Science, Statistics, or related field.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

Experience in Years:

  • 4+ Years

Qualifications:

  • Graduate in Mathematics, Science, Statistics or related field.

Salary:

  • Market competitive
Email resume to Kirti.Ponde@luminad.com
Real Time Analyst (RTA), Mumbai

Position/Job Title: Real Time Analyst (RTA)

Skillset:

  • 2+ years of RTA Experience with hands-on experience of IEX and inContact or similar WFM tools
  • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
  • Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Clear communication skills to manage client and stakeholder conversations.
  • Team player as well as a skilled individual contributor.
  • Ability to work on flexible schedules aimed at supporting a 24×7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

Experience in Years:

  • 2+ Years

Qualifications:

  • Any Graduate.

Salary:

  • Market competitive
Email resume to Kirti.Ponde@luminad.com
Scheduler, Mumbai

Position/Job Title: Scheduler

Skillset:

  • 4+ years of WFM Experience with RTA and Scheduling.
  • Resource Planning experience is preferred.
  • A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage
  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Clear communication skills to manage client and stakeholder conversations.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook

Experience in Years:

  • 4+ Years

Qualifications:

  • Any Graduate.

Salary:

  • Market competitive
Email resume to Kirti.Ponde@luminad.com
EPUB Operator, Puducherry

Position/Job Title: EPUB Operator

Skillset:

  • Min 2+ yrs experience inEPUB 3, HTML 5 , CSS 3
  • Hands on experience in Accessibility, Xml
  • Sound knowledge in MS- Excel
  • Good Communication skills
  • Flexible to work in shifts

Qualifications:

  • Any Degree
Email resume to michael.ila@luminad.com / Dhanumathy.subramanian@luminad.com
Web /PDF Accessibility, Puducherry

Position/Job Title: Web /PDF Accessibility

Skillset:

  • Min 2+ Yrs experience in Web/PDF Accessibility
  • Sound knowledge in MS Excel
  • Good Communication Skills
  • Flexible to work in shifts.

Qualifications:

  • Any Degree
Interested candidates can share their resumes at logesh.periyandi@luminad.com / michael.ila@luminad.com
Editorial Assistant - Reviewer Selection, Puducherry

Position/Job Title: Editorial Assistant – Reviewer Selection, Puducherry/ WFH

Skillset:

  • Any Post Graduation in physical or life science
  • Strong knowledge of academic publishing processes and familiarity with different research disciplines.
  • Excellent research skills with the ability to identify experts within specific subject areas.
  • Exceptional attention to detail and organizational skills.
  • Outstanding communication skills, both written and verbal.
  • Ability to work independently as well as collaboratively in a fast-paced environment.
  • Proficiency in using online databases and search tools for researcher identification (e.g., PubMed, Scopus).
  • Prior experience in peer review coordination or editorial roles is highly desirable.

Responsibilities:

  • Identify potential peer reviewers based on their expertise, reputation, and track record in relevant fields.
  • Conduct thorough research to identify suitable experts within the academic community.
  • Evaluate potential reviewers’ credentials, publication history, and affiliations to ensure they meet our quality standards.
  • Communicate with potential reviewers to assess their availability and willingness to participate in the peer review process.
  • Maintain a database of qualified reviewers and update their profiles regularly.
  • Collaborate with editors to match manuscripts with appropriate reviewers based on subject matter expertise.
  • Monitor the progress of peer review assignments and follow up with reviewers to ensure timely completion.
  • Provide ongoing support and guidance to reviewers throughout the process.

Qualifications:

  • Post Graduation in Life Science (Microbiology, Biochemistry, Biotechnology Physics, Chemistry, etc)
Interested candidates can share their resumes at divyasri.balu@luminad.com / michael.ila@luminad.com
CONTACT US
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    CONTACT US






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