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Customer Support Services

Assortment and the User experience form the critical components of an ecommerce business. Customer delight is ensured when customer support is provided throughout the customer purchase journey. Our email and chat-based customer support team guides (handholds) customers with their technical and service query at each level of the buying cycle. This includes awareness, consideration, intent, purchase, and repurchase.

Email/Chat Support Team

Over 90% of customer queries are technical or service-related, which can be resolved through a dedicated team that responds to customer emails at agreed SLAs. The offshore team of trained email/chat support resources understand and resolve Level 1 seller queries related to processes, payments, returns, etc. the same team manages Level 2 system and technical issues. All L3 queries are passed on to clients.

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