Customer Support Services

Assortment and User experience form the key components of an ecommerce business. Customer delight is ensured when customer support is provided throughout the customer purchase journey. Our email and chat-based customer support team handholds customers with their technical and service queries at each level of buying cycle – awareness, consideration, intent, purchase and repurchase.

Email/Chat Support Team

 Over 90% of customer queries are technical or service related that can be resolved through a dedicated team that responds to customer emails at agreed SLAs. The offshore team of trained email/chat support resources, understand and resolve Level 1 seller queries related to processes, payments, returns, etc. the same team manages Level 2 system and technical issues. All L3 queries are passed on to clients.

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