Content Moderation Services
In today’s world of user generated content (UGC), monitored content is king. Social media posts, comments, profile pictures, videos, and audio clips are prone to abuse with objectionable content that turns off users, impacts online brand image and reputation, and leads to a loss in revenue. Lumina Datamatics’ experienced teams and processes constantly monitor, screen, and approve content in compliance with a company’s guidelines.
While the basic service identifies the noncompliant UGC per guidelines, the need for a rapid review process requires an effective automated moderation tool backed with manual moderation for low-confidence instances. Lumina’s partnership with Besedo and a 3000+ strong workforce makes it the ideal combination to manage large-scale projects.
Our experienced team crafts bespoke solutions for the type of content that each ecommerce company generates. Lumina Datamatics uses a combination of pre-, post-, or reactive moderation techniques. Our services include the following:
- Management and executive escalations
- UGC review and content moderation
- Optimizing current risk
- Product compliance support