Seller Management Services
Marketplaces constantly strive to add new sellers to enrich their assortments. Lumina Datamatics provide wide range of services from seller acquisition to performance.
Seller Database creation & Outreach
Expand your seller base for marketplaces. Our data aggregation module enables to gather seller credentials and helps determine potential business value. Here sellers are identified, their contact information captured and a reach out program is initiated to gauge potential business interest.
Get sellers qualified, based on predefined business criteria to improve overall user experience. Prioritize qualified sellers to build revenues.
Improve Seller NPS, catalog accuracy and seller drop-off rates, by hand-holding newly onboarded vendors. Lumina Datamatics guides them through each step in the item setup process.
Seller Support (L1/L2)
Get an offshore team of trained email/chat support resources, to understand and resolve Level 1 seller queries related to processes, payments, returns, etc. the same team also resolves Level 2 vendor queries related to, systems and technical issues.
Seller Performance Review
Monitor your Seller Performance on their SLAs (Shipping Time, Response Rates, Cancellation Rates, etc) and Sales through predefined reports at a defined frequency