Seller Management Services
Marketplaces constantly strive to add new sellers to enrich their assortments. Lumina Datamatics provides a wide range of services from seller acquisition to performance.
Seller Database creation And Outreach
Expand your seller base for marketplaces. Our data aggregation module enables us to gather seller credentials and determine potential business value. We identify sellers, collect their contact information, and reach-out to gauge potential business interest.
Get sellers qualified based on predefined business criteria to improve the overall user experience. Prioritize qualified sellers to build revenue.
Improve seller net promotor score (NPS), catalog accuracy, and seller drop-off rates by hand-holding newly onboarded vendors. Lumina Datamatics guides them through each step in the item setup process.
Seller Support (L1/L2)
Get an offshore team of trained email/chat support resources to understand and resolve Level 1 seller queries related to processes, payments, returns, and so forth. The same team also resolves Level 2 vendor queries pertaining to systems and technical issues.
Seller Performance Review
Monitor your seller performance on their service level agreements (SLAs) (shipping time, response rates, cancellation rates, and so on) and sales through predefined reports at a defined frequency.