Customer Support and Sales Concierge
Driven by an increasingly connected marketplace in online shopping, consumers are demanding the same access to a retailer’s service and support operation. This requires more brand interaction than ever before.
Lumina Datamatics will provide customers with an effective combination of broad expertise and intrinsic product knowledge to enhance the customer experience.
Sales associates will be more like a concierge to shoppers by connecting customers, retailers, as well as brands and focusing on customer-centricity.
Customer Support and Sales Concierge Services include:
ASSISTED SELLING
Virtual assistants will walk customers through various product catalogs and recommend products and services based on customer use and purchase history.
RETAIL ANALYTICS
Analytics will be provided on customer behavior enhancing the retailer’s abilities to target worthy customers and grow their brand as a result.
PERSONALIZED SUPPORT
Lumina Datamatics will be able to add our services by customizing existing websites or mobile apps with interactive capabilities to guide customers to the purchase of their choice.
With our multi-faceted Pro-Chat solution, we can encompass all of these elements and more to retailers everywhere.
