Customer Support Services
Assortment and User experience form the key components of a retail business. Customer delight is ensured when customer support is provided throughout the customer purchase journey. Our email and chat-based customer support team handholds customers with their technical and service queries at each level of buying cycle – awareness, consideration, intent, purchase and repurchase.
Email/Chat Support Team
Over 90% of customer queries are technical or service related that can be resolved through a dedicated team that responds to customer emails at agreed SLAs. The offshore team of trained email/chat support resources, understand and resolve Level 1 seller queries related to processes, payments, returns, etc. the same team manages Level 2 system and technical issues. All L3 queries are passed on to clients.