Case Studies
Redefining Customer Support: Achieving 87% CSAT and Cutting Costs by 18%
A leading online marketplace known for offering rare and exquisite furniture, art, fashion, and jewellery from top dealers across the globe.
From Complexity to Clarity, A Strategic WFM Success Story: 83% Forecast Accuracy and 15% Cost Reduction for Global Retail Leader
A leading global retailer with a diverse presence across hypermarkets, online commerce, and grocery delivery sought to optimize its customer service operations
Transforming Legal Publishing with 98.8% Accuracy: 75,000 Statutory Codes Updated Annually
A leading legal publisher in America is required to review and update its repository of legal documents.
How We Boosted CSAT by 25% and Cut Response Time by 72%: The Winning Strategy
The client is one of the world’s largest for-profit genealogy company, offering extensive genealogical records,
How a Global Publisher Achieved 95,000 Pages of Error-Free Content
The client is a renowned global legal publisher operating in the UK, US, India, and Hong Kong.
Boosting Publishing Efficiency by 62%: How XEditPro Reduced TAT and Transformed a Leading Global Publisher’s Workflow
A global publishing leader managing scientific journals and open-access content aimed to modernize its workflow
