Shape Your Future Here

Position/Job Title: Gen AI TrainerGenAI Trainer (Awareness & Adoption)

Key Requirements:

• 4-8 years of experience in Corporate Training, Learning & Development, Digital Transformation, AI Enablement, Change Management, or Technology Adoption.
• 1–2 years of hands-on experience with Generative AI tools in an enterprise or consulting environment
• Experience in creating adoption programs, communities of practice, or digital champion networks
• Excellent written and verbal communication, presentation, and professional skills
• Ability to simplify complex AI concepts into business-friendly language
• Strong understanding of Responsible AI practices, including data confidentiality, bias, hallucinations, explainability, and human review processes
• Strong stakeholder and change management capabilities
• Shift Timing: 11:00 AM to 8:00 PM (Work from Office)

Qualifications: Any Graduate

Email resume to:
varsha.patankar@luminad.com

Position/Job Title: eCommerce Trainee

Key Requirements:

• Looking for graduate freshers with good verbal and written communication skills
• Basic knowledge of eCommerce
• Ready to work from the office and align with US timelines

Qualifications: Any Graduate

Email resume to:
preeti.y@luminad.com

Position/Job Title: Executive / Sr. Executive – eCommerce

Key Requirements:

• Must have 2+ years of experience in eCommerce operations with excellent communication skills
• Must have experience in any of the following: Cataloging, Pricing, Listing, or Content Review
• Experience in Excel and data analysis is preferred
• Ready to work from the office and align with US timelines

Qualifications: Any Graduate

Email resume to:
shreyoshee.nandi@luminad.com

Position/Job Title: Data Analyst

Key Requirements:

• 3+ years of relevant experience as a Data Analyst
• Strong experience with data visualization tools such as Power BI, Tableau, and preferably Looker (including LookerML)
• Hands-on experience working with advanced SQL (JOINs, CTEs) is a must
• Working knowledge of Python or another scripting language for automation and analysis
• Ready to work from the office and align with US timelines

Qualifications: Any Graduate

Email resume to:
jagruti.sawant@luminad.com

Position/Job Title: RTA

Key Requirements:

• 2+ years of RTA experience with hands-on experience in IEX and CXone
• Oversee all real-time WFM activities to ensure operational and client goals are met
• Implement analysis and reporting using available WFM tools
• Prepare daily, weekly, and monthly reports and distribute them to leadership and the Senior Management Team

Qualifications: Undergraduate

Email resume to:
darshana.more@luminad.com

Position/Job Title: Account Manager

Key Requirements:

• 5–10 years of experience in account management, client servicing, or project management, preferably in the eCommerce or BPO industry
• Proven ability to manage enterprise clients and complex service delivery engagements
• Strong understanding of business operations, financial metrics, and contract management
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work collaboratively with cross-functional and global teams

Qualifications: Any Graduate

Email resume to:
varsha.patankar@luminad.com

Position/Job Title: Technology Lead

Key Requirements:

• 12+ years of expertise in project management frameworks such as PMP, Scrum, and Agile
• Strong experience with the LAMP stack, CMS platforms (AEM, Sitecore, Drupal), and system administration
• Proven ability to manage diverse teams, deliver defect-free projects, and scale operations rapidly
• Knowledge of ITIL, Six Sigma, and change management best practices
• Strong technical acumen in web development, database management, and automation tools

Qualifications: Any Graduate

Email resume to:
jignesh.vaghela@luminad.com

Position/Job Title: Sr. Data Analyst

Key Requirements:

• Must have at least 5+ years of relevant experience
• Strong experience with data visualization tools such as Power BI, Tableau, and preferably Looker (including LookerML)
• Hands-on experience working with advanced SQL (JOINs, CTEs) is a must
• Working knowledge of Python or another scripting language for automation and analysis
• Ready to work from the office and align with US timelines

Qualifications: Any Graduate

Email resume to:
darshana.more@luminad.com

Position/Job Title: Python Developer

Key Requirements:

• 2+ years of relevant experience
• Strong expertise in backend development using Python, frameworks such as Django or Flask, and relational databases such as MySQL and PostgreSQL
• Hands-on experience with time series analysis, forecasting (including LLM-based models), and AI/ML techniques such as image comparison, product categorization, and OCR
• Strong ability to write and optimize complex SQL queries
• Familiarity with various web scraping techniques and the ability to work under pressure across different time zones

Qualifications: Any Graduate

Email resume to:
darshana.more@luminad.com

Position/Job Title: Mandarin Language Specialist

Key Requirements:

• Proficiency in Mandarin (spoken and written) is mandatory, with HSK4 or HSK5 certification
• 1–3 years of experience in a voice/email process, preferably in eCommerce or BPO
• Strong communication skills in English, both verbal and written
• Experience in seller/vendor support or outbound customer service is preferred
• Familiarity with eCommerce platforms
• Strong analytical skills with proficiency in data analysis tools such as Excel
• Proficiency in MS Office and CRM tools such as Salesforce, Freshdesk, and Zendesk

Qualifications: Any Graduate

Email resume to:
preeti.y@luminad.com

Position/Job Title: Spanish Language Specialist

Key Requirements:

• Must be B2/C1 certified in the Spanish language
• Strong communication skills in English, both verbal and written
• Experience in seller/vendor support or outbound customer service is preferred
• Familiarity with eCommerce platforms
• Strong analytical skills with proficiency in data analysis tools such as Excel
• Proficiency in MS Office and CRM tools such as Salesforce, Freshdesk, and Zendesk
• Ready to work from the office and in rotational day shifts

Qualifications: Any Graduate

Email resume to:
jagruti.sawant@luminad.com

Position/Job Title: French Language Team Leader

Key Requirements:

• Proficiency in French (spoken and written) is mandatory, with C1 certification
• 4+ years of experience in a voice/email process, preferably in eCommerce or BPO
• Minimum 2 years of team handling experience
• Strong communication skills in English, both verbal and written
• Experience in seller/vendor support or outbound customer service is preferred
• Familiarity with eCommerce platforms
• Strong analytical skills with proficiency in data analysis tools such as Excel
• Proficiency in MS Office and CRM tools such as Salesforce, Freshdesk, and Zendesk

Qualifications: Any Graduate

Email resume to:
preeti.y@luminad.com

Position/Job Title: Deputy Manager – eCommerce

Key Requirements:

• Should have at least 5 years of experience in people management
• Excellent verbal and written communication skills
• Should have a background in the eCommerce industry (content, cataloging, etc.)
• Should have extensive experience using MS Excel (Lookups, Pivot Tables, reporting, etc.); knowledge of macros will be an added advantage
• Ability to work under pressure and deliver within tight deadlines
• Flexible to work in rotational as well as US shifts
• Proficient in using Word and PowerPoint, with the ability to prepare process documents and presentations

Qualifications: Any Graduate

Email resume to:
shreyoshee.nandi@luminad.com

Position/Job Title: Executive / Sr. Executive – eCommerce

Key Requirements:

• 2+ years of experience in seller support, partner onboarding, customer service, or a related role
• Experience in the BPO (voice-based) industry
• Excellent verbal and written communication skills
• Ready to work from the office and align with US timelines

Qualifications: Any Graduate

Email resume to:
sanjana.sonar@luminad.com

Position/Job Title: Sr. Data Engineer

Key Requirements:

• Should have 4–7 years of experience in Data Engineering
• Excellent verbal and written communication skills
• Must possess strong SQL skills, including joins, aggregations, CTEs, window functions, advanced SQL, and performance tuning
• Should have extensive experience working with Python (NumPy, Pandas) for data transformation
• Experience in building ETL pipelines and strong understanding of data warehousing fundamentals (fact/dimension tables) are essential
• Experience with at least one orchestration tool is preferred; exposure to CI/CD, Git, and Docker will be considered an added advantage

Qualifications: Any Graduate

Email resume to:
jagruti.sawant@luminad.com

Position/Job Title: Power BI Developer

Key Requirements:

• 3+ years of hands-on experience in implementing solutions on the Microsoft Power BI platform
• Excellent verbal and written communication skills
• Proficient in handling DAX and SQL queries, with a strong understanding of database management
• Demonstrated expertise in implementing Row-Level Security (RLS) to enhance data security and access control
• Willing to work from the office and accommodate US shifts
• Strong communication skills to collaborate effectively with cross-functional teams and gather business requirements

Qualifications: Any Graduate

Email resume to:
jagruti.sawant@luminad.com

Position/Job Title: Team Lead – eCommerce

Key Requirements:

• 5+ years of overall experience, with at least 4+ years specifically within an eCommerce and/or BPO environment, along with team handling experience
• Excellent verbal and written communication skills
• Proficiency in advanced Excel and data analysis
• Sound awareness of online retail, product matching, and attribution
• Knowledge of the global eCommerce landscape and marketplace avenues
• Strong analytical skills, keen attention to detail, and the ability to work in a high-pressure environment
• Willing to work from the office and accommodate US shifts

Qualifications: Any Graduate

Email resume to:
shreyoshee.nandi@luminad.com

• Law Graduates with Min 1+ yrs experience in Legal Copy Editing / Proofreading

• Fresher Law Graduates with very good comm skills and subject knowledge
• Willing to work on Editing / Proofreading tasks

• Design and develop engaging learning content using instructional design models such as ADDIE and Bloom’s Taxonomy.
• Collaborate with SMEs to create storyboards, assessments, and multimedia learning assets that drive retention and performance.
• Ensure content quality, accessibility, and alignment with learning objectives.

• 5+ years of experience in instructional design, preferably within digital learning or EdTech environments.
• Strong expertise in curriculum design and assessment strategies, with proven experience across eLearning, ILT, VILT, blended, and self-paced learning formats.
• Excellent content structuring, writing, and storytelling skills with the ability to manage multiple projects and collaborate cross-functionally.

• Assist in creating and editing e-learning videos, screencasts, graphics, and basic motion assets for online and instructor-led courses.
• Support LMS uploads, quality checks, and content revisions while working closely with instructional designers, SMEs, and project teams.

• The Coordinator supports day-to-day operational and logistical activities related to Information Security Management.
• The role involves coordinating with ISC teams pan-India and working with internal and external stakeholders to ensure compliance with QMS and ISMS policies and processes.
• Responsibilities include creating ISMS documentation and checklists, conducting audits, and driving QMS/ISMS activities across locations.

• Graphic Designer & Post-Production Executive (4-7 years)
• Create learner-centric visual designs and deliver high-quality video and audio assets for education, training, and certification programs.
• Handle end-to-end post-production including video editing, motion graphics, branding, captions, and quality checks aligned to instructional and brand standards.
• Collaborate closely with instructional designers, SMEs, and project teams to deliver scalable, LMS-ready media assets.

• Support creation of learner-centric visual designs and assist in editing video and audio assets for education, training, and certification programs.
• Perform basic post-production tasks including video trimming, simple motion graphics, captions, and branding as per instructional and quality standards.
• Work closely with instructional designers and media teams to deliver LMS-ready learning assets.

• Must have at least 5+ years of experience in designing and implementing Power BI or Tableau dashboards
• Hands-on experience working on advanced SQL is a must
• Must have developed and implemented BI strategies that align with organizational goals and drive business value
• Team-handling experience is a must
• Ready to work from the office and as per US timelines

• Must be JLPT N3 or JLPT N4 qualified
• Able to read Kanji symbols
• Basic knowledge of eCommerce
• Ready to work from the office and willing to work rotational day shifts

• Responsible for hunting / new client acquisition and selling online retail BPO services / solutions to mid- and director-level stakeholders in the US market
• Requires 5–10 years of B2B sales experience, including a minimum of 5 years selling BPO services to US-based clients
• Strong in prospecting, sales pitching, and presentations, with excellent English communication skills
• Role is work-from-office, aligned to US time zones
• Should be aggressive, self-driven, and target-oriented

• Strong understanding of API integration and the ability to maintain and troubleshoot API integrations between eCommerce tools and other systems
• Required hands-on experience in Postman and Swagger
• Proficiency in programming languages such as HTML, JavaScript, etc.
• Proficiency in US English, with excellent written and oral communication skills

• 10+ years of demonstrated expertise in developing and executing successful marketing strategies and campaigns
• Strong leadership and team management skills with the ability to motivate and inspire a team
• Excellent analytical and problem-solving abilities with a data-driven mindset
• Working knowledge of digital marketing platforms, tools, and techniques
• Outstanding communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
• Exceptional project management skills, with the ability to prioritize and manage multiple projects simultaneously
• Proven ability to work independently to create case studies and marketing collaterals without requiring extensive oversight
• Ecommerce domain exposure would be a plus

Position/Job Title: Executive/Sr.Executive Quality Control

Key Requirements:

Qualifications:

• Any Graduates

Position/Job Title: Executive/Sr.Executive Quality Assurance

Key Requirements:

Qualifications:

• Any Graduates

Position/Job Title: Copy Editor

Key Requirements:

Qualifications:

• Any Graduates

Position/Job Title: Technical Editor

Key Requirements:

Qualifications:

• Any Graduates

Position/Job Title: .Net Developer

Key Requirements:

Qualifications:

• Any Graduates