Shape Your Future Here

Position/Job Title: Editorial Assistant – PHD

Key Requirements:

• Digital literacy: Good working knowledge of Microsoft Office applications, especially Outlook and Excel 
• Candidate must be a team player but be able to work on their own initiative and with minimal supervision 
• Able to manage multiple tasks simultaneously, prioritize and meet deadlines 
• Possess an enthusiastic attitude, great analytical skill and the ability to pay close attention to detail 

Experience in Years: 8 to 12 Years

Qualifications:

• Doctorate/Ph.D. in Science 
• Excellent communication (particularly in English) 

Salary: Market competitive

Email resume to:
ramya.loganathan@luminad.com

Position/Job Title: Review Selection Editor

Key Requirements:

• Having experience in ,Identify and invite suitable reviewers aligned with the manuscript’s subject.
• Coordinate communication among authors, reviewers, and editors, ensuring timely reviews.
• Maintain review quality by selecting credible, unbiased reviewers.
• Experienced with submission platforms like ScholarOne Manuscripts and Editorial Manager
• Should have Good Communications skills

Experience in Years: 1+ years

Qualifications: Post graduate in Lifescience

Salary: Market competitive

Email resume to:
ramya.loganathan@luminad.com

Position/Job Title: Editorial Asiistant – JEO

Key Requirements:

• Manage assigned journals & manuscripts
• Coordinate peer review & editorial processes
• Handle author/reviewer communication
• Perform manuscript checks & maintain reports
• Should have strong English, MS Office skills and JEO experience

Experience in Years: 1+ years

Qualifications: Post graduate in Lifescience

Salary: Market competitive

Email resume to:
ramya.loganathan@luminad.com

Job Description:

Text Permissions Specialist responsible for overseeing the quality,
execution, and overall success of text research and permissions projects for academic
publishing clients. Utilizing exceptional organizational skills and project management
expertise, you will ensure all deliverables consistently adhere to specifications, are
completed on time and within budget, and exceed client expectations for accuracy and quality.

In this role, you will collaborate directly with clients to understand their strategic needs,
while identifying and managing the necessary resources to achieve project milestones. You
will coach and mentor project managers, developing and implementing rights and permissions
best practices across the team. The ideal candidate is a proactive planner who loves setting
projects up for success while possessing the agile problem-solving skills needed to navigate
unexpected challenges.

This position is full-time, with benefits, reporting directly to the Senior Director,
Publishing Services. It can be located either in our Norwell, MA office or remote from your
home office; however, this position must be US East Coast time-zone based.

Compensation:

$60–$65K Annual Salary

Responsibilities & Duties:

Text Permissions Specialist responsibilities include:

• Project Oversight: Direct the execution, quality, and overall success of text research and permissions
  projects for academic publishing clients. Maintain accurate project data in internal systems.
• Rights & Permissions Management: Perform all facets of rights and permissions to guarantee legal compliance and safeguard
  collaborative, high-value publishing partnerships.
• Client Relationship Management: Serve as the primary liaison for large educational publishing clients and smaller content
  partners, owning critical customer decisions to identify their needs, communicate project
  parameters, navigate correspondences, mediate high-level escalations, and ensure milestones
  regularly exceed expectations. Use excellent customer service skills, participate in
  client-facing project meetings and calls where you will provide status updates, gather
  information, develop project plans, and lead problem-solving efforts.
• Operational Excellence: Utilize strong organizational and project management expertise to deliver projects on time,
  within budget, and in strict adherence to quality specifications.
• Team Leadership & Mentorship: Work with your project management partners to provide coaching and mentoring.
• Proactive Planning: Perform proactive project planning and risk mitigation while serving as a strategic
  problem-solver when challenges arise.
• Workflow Automation & Innovation: Partner closely with operations and solutioning stakeholders to innovate automation
  processes, modernizing workflows for both incoming and existing accounts.
• Financial Oversight: Create, track, and update dynamic revenue budgets to ensure robust account profitability.
  Provide input related to budgets, schedules, and project scope to support responses to RFPs,
  bid proposals, and other client requests.

Qualifications:

• 5 or more years of text permissions experience within higher education and K12 publishing.
• Expertise in IP licensing, copyright permission, legal compliance, and contract administration is required.
• Able to work with multiple clients and comfortable working in a fast-paced, deadline-driven environment.
• Adept at standard business applications (MS Office, Adobe, Google Docs/Sheets, digital asset management systems, messaging applications) and able to learn new digital systems quickly.
• Excellent multi-tasking skills.
• High attention to detail and organization.
• Enthusiastic and self-motivated.
• Strong written and verbal communication skills.
• Confident working with a remote team that spans continents and time zones.
• Available during US East Coast business hours.
• Excellent critical thinking skills.
• Embraces new technologies, such as automation and AI.

Working Conditions:

• Typical home office setting or at our Norwell, MA office.

Seniority Level:

• Individual Contributor

Location:

• East Coast-based, remote, or availability to work from Norwell, MA location.
• Availability for video / phone conference 8am to 4pm Eastern.

Industry:

• Rights Management
• Publishing
• Education

Employment Type:

• Full-time

Job Functions:

• Text Permissions Specialist

Travel Requirements:

Availability to travel for client meetings (US-Based) required (<5%).

Application Instructions:

Please submit resumé, cover letter, and compensation details to
us.jobs@luminad.com.

Position/Job Title: AI Transformation & Strategic Projects Associate

Key Requirements:

• 2–3 years of experience, with a passion for AI, digital transformation, and strategic business initiatives
• Strong written and verbal communication skills
• Excellent stakeholder and relationship management abilities
• Strong analytical thinking and problem-solving mindset
• Ability to work in fast-paced and evolving business environments
• Proficiency in PowerPoint, Excel, and MS Office tools
• Confidence in interacting with senior leadership and clients

Qualifications: Any Graduate

Email resume to:
varsha.patankar@luminad.com

Position/Job Title: Gen AI Trainer (Awareness & Adoption)

Key Requirements:

• 4-8 years of experience in Corporate Training, Learning & Development, Digital Transformation, AI Enablement, Change Management, or Technology Adoption.
• 1–2 years of hands-on experience with Generative AI tools in an enterprise or consulting environment
• Experience in creating adoption programs, communities of practice, or digital champion networks
• Excellent written and verbal communication, presentation, and professional skills
• Ability to simplify complex AI concepts into business-friendly language
• Strong understanding of Responsible AI practices, including data confidentiality, bias, hallucinations, explainability, and human review processes
• Strong stakeholder and change management capabilities
• Shift Timing: 11:00 AM to 8:00 PM (Work from Office)

Qualifications: Any Graduate

Email resume to:
varsha.patankar@luminad.com

Position/Job Title: eCommerce Trainee

Key Requirements:

• Looking for graduate freshers with good verbal and written communication skills
• Basic knowledge of eCommerce
• Ready to work from the office and align with US timelines

Qualifications: Any Graduate

Email resume to:
preeti.y@luminad.com

Position/Job Title: Executive / Sr. Executive – eCommerce

Key Requirements:

• Must have 2+ year of experience into Ecommerce operations with execellent communication skills
• Must have experience in any of the following: Catalouging/Pricing/Listing/Content Review.
• Having experience in excel and data analysing is prefered
• Ready to work from office and as per US timeline

Qualifications: Any Graduate

Email resume to:
jagruti.sawant@luminad.com

Position/Job Title: Data Analyst

Key Requirements:

• 3+ years of relevant experience as a Data Analyst
• Strong experience with Tableau and preferably Looker (including LookerML).
• Hands-on experience working with Advanced SQL (JOINs, CTEs) is a must
• Working knowledge of Python or another scripting language for automation and analysis
• Ready to work from office and as per US timeline

Qualifications: Any Graduate

Email resume to:
jagruti.sawant@luminad.com

Position/Job Title: RTA

Key Requirements:

• 2+ years of RTA experience with hands-on experience in IEX and CXone
• Oversee all real-time WFM activities to ensure operational and client goals are met
• Implement analysis and reporting using available WFM tools
• Prepare daily, weekly, and monthly reports and distribute them to leadership and the Senior Management Team

Qualifications: Undergraduate

Email resume to:
darshana.more@luminad.com

Position/Job Title: Account Manager

Key Requirements:

• 5–10 years of experience in account management, client servicing, or project management, preferably in the eCommerce or BPO industry
• Proven ability to manage enterprise clients and complex service delivery engagements
• Strong understanding of business operations, financial metrics, and contract management
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work collaboratively with cross-functional and global teams

Qualifications: Any Graduate

Email resume to:
manjiri.seth@luminad.com

Position/Job Title: Sr. Data Analyst

Key Requirements:

• Must have at least 5+ years of relevant experience
• Strong experience with data visualization tools such as Power BI, Tableau, and preferably Looker (including LookerML)
• Hands-on experience working with advanced SQL (JOINs, CTEs) is a must
• Working knowledge of Python or another scripting language for automation and analysis
• Ready to work from the office and align with US timelines

Qualifications: Any Graduate

Email resume to:
darshana.more@luminad.com

Position/Job Title: Technology Lead

Key Requirements:

• 12+ years of expertise in project management frameworks such as PMP, Scrum, and Agile
• Strong experience with the LAMP stack, CMS platforms (AEM, Sitecore, Drupal), and system administration
• Proven ability to manage diverse teams, deliver defect-free projects, and scale operations rapidly
• Knowledge of ITIL, Six Sigma, and change management best practices
• Strong technical acumen in web development, database management, and automation tools

Qualifications: Any Graduate

Email resume to:
jignesh.vaghela@luminad.com

Position/Job Title: Spanish Language Specialist

Key Requirements:

• Must be B2/C1 certified in the Spanish language
• Strong communication skills in English, both verbal and written
• Experience in seller/vendor support or outbound customer service is preferred
• Familiarity with eCommerce platforms
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel)
• Proficiency in MS Office and CRM tools (e.g., Salesforce, Freshdesk, Zendesk)
• Ready to work from the office and in rotational day shifts

Qualifications: Any Graduate

Email resume to:
jagruti.sawant@luminad.com

Position/Job Title: Deputy Manager – eCommerce

Key Requirements:

• Should have been in people management roll atleast for 5 years and above
• Excellent verbal and written communication skills
• Should have a background in the eCommerce industry (content, cataloging, etc.)
• Should have extensive experience using MS Excel (Lookups, Pivot Tables, reporting, etc.); knowledge of macros will be an added advantage
• Ability to work under pressure and deliver within tight deadlines
• Flexible to work in rotational as well as US shifts
• Exposure be proficient using Word and Powerpoint – Should be able to prepare process documents and presentations

Qualifications: Any Graduate

Email resume to:
sanjana.sonar@luminad.com

Position/Job Title: Executive / Sr. Executive – eCommerce

Key Requirements:

• 2+ years of experience in seller support, partner onboarding, customer service, or a related role
• Experience in the BPO (voice-based) industry
• Excellent verbal and written communication skills
• Ready to work from the office and align with US timelines

Qualifications: Any Graduate

Email resume to:
sanjana.sonar@luminad.com

Position/Job Title: Mandarin Language Specialist

Key Requirements:

• Proficiency in Mandarin (spoken and written) is mandatory. B2 level certification.
• 1–3 years of experience in a voice/email process, preferably in eCommerce or BPO
• Strong communication skills in English, both verbal and written
• Experience in seller/vendor support or outbound customer service is preferred
• Familiarity with eCommerce platforms

Qualifications: Any Graduate

Email resume to:
pranali.shah@luminad.com

Position/Job Title: Power BI Analyst

Key Requirements:

• 3+ years of hands-on experience in implementing solutions on the Microsoft Power BI platform
• Excellent verbal and written communication skills
• Proficient in handling DAX and SQL queries, with a strong understanding of database management
• Demonstrated expertise in implementing Row-Level Security (RLS) to enhance data security and access control
• Willing to work from the office and accommodate US shifts
• Strong communication skills to collaborate effectively with cross-functional teams and gather business requirements

Qualifications: Any Graduate

Email resume to:
pranali.shah@luminad.com

Position/Job Title: Manager/Sr. Manager Operations

Key Requirements:

• Minimum 10+ years’ experience in Ecommerce Operation
• Operational Leadership including Customer Service, Client Relationship Management,Team Management & Process Improvement & Quality
• Deep understanding of e-commerce workflows and customer lifecycle
• Strong leadership, stakeholder management, and negotiation skills
• Excellent analytical, communication, and presentation abilities
• Proficiency with CRM, ticketing tools (e.g., Salesforce, JIRA, ServiceNow), and BI tools (Power BI, Tableau preferred)
• Certifications: Six Sigma (Green Belt or above preferred), PMP (optional but preferred)

Qualifications: BE, Tech Graduates (MBA preferred)

Email resume to:
varsha.patankar@luminad.com

Position/Job Title: Sr. Manager WFM

Key Requirements:

• Law Graduates with Min 1+ yrs experience in Legal Copy Editing / Proofreading

• Fresher Law Graduates with very good comm skills and subject knowledge
• Willing to work on Editing / Proofreading tasks

• Design and develop engaging learning content using instructional design models such as ADDIE and Bloom’s Taxonomy.
• Collaborate with SMEs to create storyboards, assessments, and multimedia learning assets that drive retention and performance.
• Ensure content quality, accessibility, and alignment with learning objectives.

• 5+ years of experience in instructional design, preferably within digital learning or EdTech environments.
• Strong expertise in curriculum design and assessment strategies, with proven experience across eLearning, ILT, VILT, blended, and self-paced learning formats.
• Excellent content structuring, writing, and storytelling skills with the ability to manage multiple projects and collaborate cross-functionally.

• Assist in creating and editing e-learning videos, screencasts, graphics, and basic motion assets for online and instructor-led courses.
• Support LMS uploads, quality checks, and content revisions while working closely with instructional designers, SMEs, and project teams.

• The Coordinator supports day-to-day operational and logistical activities related to Information Security Management.
• The role involves coordinating with ISC teams pan-India and working with internal and external stakeholders to ensure compliance with QMS and ISMS policies and processes.
• Responsibilities include creating ISMS documentation and checklists, conducting audits, and driving QMS/ISMS activities across locations.

• Graphic Designer & Post-Production Executive (4-7 years)
• Create learner-centric visual designs and deliver high-quality video and audio assets for education, training, and certification programs.
• Handle end-to-end post-production including video editing, motion graphics, branding, captions, and quality checks aligned to instructional and brand standards.
• Collaborate closely with instructional designers, SMEs, and project teams to deliver scalable, LMS-ready media assets.

• Support creation of learner-centric visual designs and assist in editing video and audio assets for education, training, and certification programs.
• Perform basic post-production tasks including video trimming, simple motion graphics, captions, and branding as per instructional and quality standards.
• Work closely with instructional designers and media teams to deliver LMS-ready learning assets.

• Must have at least 5+ years of experience in designing and implementing Power BI or Tableau dashboards
• Hands-on experience working on advanced SQL is a must
• Must have developed and implemented BI strategies that align with organizational goals and drive business value
• Team-handling experience is a must
• Ready to work from the office and as per US timelines

• Must be JLPT N3 or JLPT N4 qualified
• Able to read Kanji symbols
• Basic knowledge of eCommerce
• Ready to work from the office and willing to work rotational day shifts

• Responsible for hunting / new client acquisition and selling online retail BPO services / solutions to mid- and director-level stakeholders in the US market
• Requires 5–10 years of B2B sales experience, including a minimum of 5 years selling BPO services to US-based clients
• Strong in prospecting, sales pitching, and presentations, with excellent English communication skills
• Role is work-from-office, aligned to US time zones
• Should be aggressive, self-driven, and target-oriented

• Strong understanding of API integration and the ability to maintain and troubleshoot API integrations between eCommerce tools and other systems
• Required hands-on experience in Postman and Swagger
• Proficiency in programming languages such as HTML, JavaScript, etc.
• Proficiency in US English, with excellent written and oral communication skills

• 10+ years of demonstrated expertise in developing and executing successful marketing strategies and campaigns
• Strong leadership and team management skills with the ability to motivate and inspire a team
• Excellent analytical and problem-solving abilities with a data-driven mindset
• Working knowledge of digital marketing platforms, tools, and techniques
• Outstanding communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
• Exceptional project management skills, with the ability to prioritize and manage multiple projects simultaneously
• Proven ability to work independently to create case studies and marketing collaterals without requiring extensive oversight
• Ecommerce domain exposure would be a plus

Position/Job Title: Executive/Sr.Executive Quality Control

Key Requirements:

Qualifications:

• Any Graduates

Position/Job Title: Executive/Sr.Executive Quality Assurance

Key Requirements:

Qualifications:

• Any Graduates

Position/Job Title: Copy Editor

Key Requirements:

Qualifications:

• Any Graduates

Position/Job Title: Technical Editor

Key Requirements:

Qualifications:

• Any Graduates

Position/Job Title: .Net Developer

Key Requirements:

Qualifications:

• Any Graduates